Frequently Asked Questions 

Using an Eftpos/Credit card in a McKeown site

When you use a bank card at one of our sites, you are required to enter a pre-auth amount to authorise our pumps. (If you press the “Fill’ button it authorises $200)

This is your bank ensuring there is sufficient funds available. The authorised amount will be a pending transaction on your card

Once your transaction is completed the payment for the fuel taken is deducted and the pending authorisation will be released back to your available balance by your bank.

For most banks this generally gets released overnight however international card pending authorisations can take 3-14 business days.

If you need the release of the pending authorisation expedited you will need to contact your bank.

How do I apply for a card?

We have a link on the left hand menu “Credit Applications” that has copies of our main application form for Businesses and Personal accounts, or we have a selection of Partner Applications that you can select from if you are also members with that Partner.

How do I update my Direct Debit?

We have a link on the left hand menu “Credit Applications” that has our Direct Debit that you can print and then scan back to us – sales@mckeown.co.nz. you will need to delete the “.nospam” from the email address if you click the link.