Frequently Asked Questions
My McKeown card is Declining
Our Compac system has been updated, as each site gets the update you are required to enter atlest 1 digit into the Odometer field when authorising your pump.
My card isn’t working/reading or says “Please Try Again”
We have noticed that our new card readers are very sensitive, on a McKeown site the cards are read on the way out of the card reader, so you need to pull the card out at a medium pace and tilting the card upward slightly when removing the card. This ensures the card reader head is pressing on the magnetic strip.
Using an Eftpos card in a McKeown site
When you use a bank card at one of our sites, Your bank requires you to enter a pre-auth amount to authorise our pump, if you only have $50 in your account you can only authorise for $35-$40 otherwise you will keep getting “Insufficient Funds Declined”.
you can call your bank to get any frozen funds released back into your account for use.
Using an Eftpos/Credit card in a McKeown site
When you use a bank card at one of our sites, Your bank requires you to enter a pre-auth amount to authorise our pump, and they place a pending hold on the amount you enter and some banks add an extra $5, Long story short this is only temporary and drops off when your actual transaction is processed next processing day, it usually happens overnight except for weekends and public holidays, so if you check your account on Tuesday your balances should all be correct, you will only have been charged for the amount you pumped into your car, This is a normal bank protocol, Hope this clarifies the matter for you.
Customer Plus (Black Card) VS McKeown Z-Biz (White Card)
Customer Plus (Black card) can only be used in McKeown CardFuel 24/7’s
Where the ‘White card’ can be used at McKeown, Caltex TruckStops, Caltex Service Stations, Z TruckStops & Z Service stations
I wanted $50 but only got $10
You have only authorised $5 and as the enter button and 0 button look very similar you would have pressed 5 and enter and the minimum auth amount is $10
Version 1 Pinpad (day time)
Version 1 Pinpad (night time)
Version 2 Pinpad (day time)